Help & Support
As part of our duty of care to viewers, and aligned with our policies and responsibilities, we share the contact details of UK-wide registered charities that provide a wide range of advice and support for issues raised in our programming.
Links to websites can be found in CAPITALS, these websites are not endorsed or recommendations by Studio 23 Entertainment and are regularly reviewed.
Support Contacts
Child Abuse & Domestic Violence
NSPCC - Information and support on domestic abuse or violence and affected children. If you’re concerned for the safety or welfare of a child, call:
Helpline: 0808 800 5000 (lines open Monday – Friday 10am – 4pm)
Email: help@nspcc.org.uk
NSPCC (FGM) - Offering support advice for anyone concerned about female genital mutilation (FGM); the NSPCC provide an anonymous helpline.
Telephone: 0800 028 3550 (lines open Monday – Friday 8am – 8pm, Saturday & Sunday 9am – 6pm)
Email: fgmhelp@nspcc.org.uk
WOMEN'S AID - Offering support to women and children facing domestic abuse. For support over the phone: 0808 2000 247
Debt & Money Worries
NATIONAL DEBTLINE - National Debtline provide free, confidential and independent advice on debt problems for anyone in England, Wales and Scotland.
Helpline: 0808 808 4000 (lines open Monday - Friday 9am - 8pm, Saturday 9.30 - 1pm)
Web chat: Advisors available (Monday – Friday 9am - 8pm, Saturday 9.30am -1pm)
CITIZEN'S ADVICE BUREAU - The Citizens Advice Bureau offer advice across a variety of concerns including debt. Further information is available online about where to find a local office.
STEP CHANGE - Step Change offer advice about budgeting and debt management.
Helpline: 0800 138 1111 (lines open Monday – Friday 8am - 8pm, Saturday 9am – 2pm)
Suicide & Suicidal Feelings
MIND - Mind provide an information service for all aspects of mental health, which includes depression and Post Natal Depression. Local branches of MIND can be found online or by calling the helpline.
Helpline: 0300 102 1234 (lines open Monday - Friday 9am - 6pm)
Email: info@mind.org.uk
CAMPAIGN AGAINST LIVING MISERABLY (CALM)- CALM offer support information and advice for anyone affected by suicide or suicidal thoughts. Website includes practical advice.
Helpline: 0800 58 58 58 (lines open 5pm – 12 midnight)
Help & Support after Suicide Loss
BILLY'S LIFELINE - Billy's Lifeline is a North East based charity giving support and guiding families and loved ones after suicide loss. Email: info@billyslifeline.org Phone Number: 0191 716 9555